Refund policy

If you need to return an item purchased from our online store please email saltytraks@outlook.com before returning the item. We do not return any product purchased from our stockists.

Change of mind:

If you change your mind about your purchase, we are very happy to exchange the item, as long as it is unopened, unused, and has not been worn, and it is returned within 28 days from dispatch. All postage costs will be at your expense, unless faulty. We do not give refunds of cash, credit card for change of mind.

Incorrect size:

If your item does not fit you, we are very happy to exchange it for another size, or another item, of the equivalent price. If the item you choose is of greater value, you will need to pay the difference.

Please ensure that the item is unused, new, has not been washed, and has not been worn, and has all the tickets and tags attached. If you have removed the tags, we will not be able to take it back, and it will be sent back to you. It must be returned to us within 30 days of dispatch. All postage costs will be at your expense, unless faulty. We do not give refunds of cash, credit card for change of mind. 

Faulty Item:

If your item is faulty, that is, it is not fit for purpose or end-use, or is defective in its manufacture, we will be very happy to give you a full refund, or exchange it for another item. We will pay for all postage costs related to the faulty item. Please email saltytraks@outlook.com for instructions.

Please note: We do not accept any responsibility for returned items that do not reach us. We suggest that you take out insurance before you send the items back to us.

Procedure for returns

If you need to return an item, please email saltytraks@outlook.com for steps.

Please ensure you have included:
  • Your name; and order number; and 
  • Details of the item/s being returned (product name, colour, size); and 
  • Details of the item/s you wish to exchange the returned item/s for (product name, colour size).
  • the parcel is securely wrapped and packaged,
  • give us a reason for returning the item

Once we have received your package, we will process it within 48 hours. Any adjustments for refunds or credits, or postage charges, will be made to the original account you made payment with, within 40 working days.